Business IT Support: Like your doctor or mechanic, you don’t trust just anyone with the things you care about the most. The same goes for your IT support company. Finding the right managed IT services provider can seem daunting at first, but with patience, diligence and research, you can find the right one to fit your needs.
Here are some tips to help you out.
1. Look Local
When a computer snafu hits, you want to be close to your provider. On-site support is a big advantage when working with an IT services provider you can trust. They can be on the scene in no time to fix the issue without you having to pack up shop and bring everything to them.
2. Check For Experience
Not all business IT support providers are created equal. Some are just starting out, while others are well established. Ask how many years they have been in business, and if they have any certifications or awards.
On a related note, ask if the company is big enough to support all your needs. How many people are on staff, and which departments are they in? Are sales people doubling as technicians, and vice versa?
3. Support of Servers and/or Workstations
Make sure the company has experience with workstations or servers that run on your system, such as Windows, MAC OS or Linux. You don’t want to have to switch infrastructures, which means it’s important to locate an IT company that can support your system.
4. Speed of Service
Ask how quickly the provider can provide service, as every company has a different process when it comes to client support. As a result, response time can vary by quite a lot. Ask how long they typically take to respond to urgent issues, how quickly those issues are typically resolved and when you can expect onsite support.
5. A Good Fit
On the other side of the coin, you should find out if you meet their prerequisites for taking you on as a client. Maybe they deal mostly with large corporations, and you’re a small business just starting out. Maybe they require you to have a certain amount of workstations or users in order for them to agree to take you on. Make sure you know what their standards are so you don’t waste your time or theirs.
6. Check for Certifications
Part of researching whether they are a reputable organization is asking what kinds of certifications, awards and affiliations they have. Ask for a list.
7. Check the Contract
Before agreeing to anything, always look the contract over and make sure you concur with the fine print to ensure your expectations line up with what they’re offering. This way, you can avoid surprise fees later on.
In the end, choosing the best IT support company involves doing your due diligence so you can make the best decision possible.