Just like it’s important to monitor your own physical health, it’s also important to monitor the health of your network to lower the risk of infection. Proactive managed IT services aim to prevent technical issues before they morph into emergencies. Here’s how the proactive model differs from the more traditional reactive approach when it comes to managed IT services and computer repair.
Reactive IT Support
Reactive IT support is known as the break-fix solution. Translation: your business receives support only when something goes wrong, such as when your network is down and can’t get on wi-fi. You make a frantic call to your managed IT service provider to come out and fix it. Downtime is common with reactive support, as no one touches your network unless and until something goes wrong.
Another downside of reactive IT support is the lack of familiarity with your IT ecosystem. The service provider in this instance has to determine the source of the network outage, which could be anything from the Internet provider to a power outage to an internal wiring issue to a bad wi-fi connection. This just can’t be known till a network tech is onsite and tests all possible solutions. Not only does this leave room for human error, it’s also time consuming.
Proactive IT Support
Proactive managed IT services, the preferred method for most small- to mid-sized businesses, is ideal because it drastically reduces downtime. With this method, a proactive managed IT service provider, using advanced monitoring tools, can ensure stable and secure systems without the downtime that comes with break-fix solutions. This type of support solves IT issues prior to them threatening your business’ IT infrastructure.
This approach is preventative, not reactive. Regularly scheduled maintenance services are important if you want to prevent network downtime, and who doesn’t? Even just one hour of downtime across your company can be prohibitive. Proactive IT services can mitigate the high costs of an emergency IT issue.
How Do Proactive Managed IT Services Solve Reactive Pitfalls?
With the reactive approach, when something happens to your system or network, all you can do is place a call and wait until it’s fixed. In the meantime, no one is being productive and therefore money is not being made.
The better approach would be to employ a proactive managed IT service model, which does not lead to surprise bills every month.
Every business should consider proactive IT for efficiency, savings and productivity. With this approach, you can:
- Save valuable time and money.
- Avoid unnecessary downtime.
- Identify issues before they become a problem.
So, which would you rather have for your business? Chaos or preparation? Proactive IT support is a no-brainer because it’s much less stressful than a reactive solution.
Call Monmouth Computer Associates today for a proactive, money-saving and time-saving approach.